The conditions given below concern purchases of the Gothenburg City Card via
goteborg.com/citycard.
The Gothenburg City Card is administrated by Göteborg & Co Träffpunkt AB, Mässans gata 8, 412 51 Göteborg, tel. +46 (0)31-368 40 00 (”Göteborg & Co”).
For more information about the Gothenburg City Card, and for any updates and changes to these conditions, please visit
goteborg.com/citycard.
The Gothenburg City Card
Gothenburg City Card exists both as a physical and a mobile card. The physical card is available for 24-, 48- and 72-hours and you activate it by filling in date, time and signature on the card. The Mobile City Card is only available for mobiles that contain a web browser=internet, and exist for 24-, 48-, 72-, 96- and 120-hours. You activate mobile cards by clicking on the link in the text message.
City Card for children
Children are defined as up to and including the age of 16 (i.e. under 17). City Cards for children can only be ordered and used together with an adult Gothenburg City Card. You can order a maximum of four child cards per adult card. City Cards for children are only available for families and not for school classes and youth groups.
How do I buy a Gothenburg City Card?
A Gothenburg City Card can be ordered online at goteborg.com/citycard. You select whether you would like a physical or a mobile City Card, and the number of hours you would like the card to last for.
When ordering a City Card online, the agreement concerning the purchase is binding once the order is placed and a confirmation has been sent out. The order confirmation is sent to the email address you have provided. Please check that all information in the order confirmation is correct and contact us immediately if you notice any errors.
Price
All prices for the Gothenburg City Card can be found at
goteborg.com and are given in Swedish crowns (SEK) including any VAT. There is a delivery charge for cards sent by post.
Payment
Payment of your Gothenburg City Card occurs when you place your order.
Göteborg & Co only accept payment with VISA or MasterCard. There are no extra fees for paying by credit card.
Delivery of your Göteborg City Card
There is a fee for delivery of your Gothenburg City Card. Your card is sent to the address you provided when you placed your order.
Delivery time within Sweden is 1-3 working days after you have placed your order. Delivery time outside Sweden is up to 10 working days. We therefore recommend that you order your Gothenburg City Card well in advance before you intend to start using it.
You can also choose to collect your Gothenburg City Card from one of Gothenburg’s Tourist Information Centres, in which case you pay no delivery fee. To collect your Gothenburg City Card, please print out and bring with you your order confirmation. For addresses and opening times, see ‘Tourist Centre’.
Delivery of a Mobile City Card
Your Mobile City Card is delivered within 10 minutes after your purchase via a text message (SMS) to the mobile number you provided when placing your order. To be able to receive and use the Mobile City Card, your mobile needs to contain a web browser=internet.
Cancellations and refunds
According to Swedish law (Distans- och hemförsäljningslagen, 2005:59) you have the right to cancel your purchase within 14 days after receiving your Gothenburg City Card. To exercise your right to a cancellation and refund you must notify us within the 14-day period. You can contact us by email [turistinfo@goteborg.com] or by telephone [+46 (0)31-368 42 00].
Any returns are to be sent to Göteborg & Co at address [Göteborg & Co, Mässans gata 8, 412 51 Göteborg, Sweden]. Please write ‘City Card’ on the envelope. Cards must be complete and unused. Any costs for returning cards will not be refunded by Göteborg & Co.
After Göteborg & Co has received the cards and approved the return, the refund will be made within 30 days to the bank account you have stated.
Personal information
When you purchase a Gothenburg City Card, you will be asked to provide some personal information, such as name, email address, postal address and telephone number. Your information is used by Göteborg & Co to administer your purchase of a Gothenburg City Card and will not be shared with any unauthorised party.
According to Swedish law (Personuppgiftslagen, 1998:204), you have the right to see what information we have recorded about you. If such information is wrong, incomplete or irrelevant, you can request that the information is corrected or removed. In such cases, please contact Göteborg & Co.
Your details may be used by Göteborg & Co to send you information in the future and as part of anonymous summary statistics.
By ordering your Gothenburg City Card online at
goteborg.com/citycard you agree that Göteborg & Co can use your personal information in the way described above.
Contact
For general questions about the Gothenburg City Card, please contact Gothenburg Tourist Information Centre via email [turistinfo@goteborg.com], or telephone [+46 (0)31-368 42 00].
If you have any questions regarding the product Gothenburg City Card or concerning how we handle your personal information, please contact Göteborg & Co via email [Info@goteborg.com], or telephone [+46 (0)31-368 40 00].
Alternatives, prices and purchase options
What's included in Gothenburg City Card?
Free entrance to attractions and museums, free sightseeing, public transport, parking and shopping vouchers. Read more at goteborg.com/citycard or in the City Card brochure. You can read, download or order the brochure on our homepage.
For how many hours are the Gothenburg City Card valid and what's the price?
Gothenburg City Card is available both as a physical card and a mobile version, if you have a mobile with a web browser and an Internet connection. Physical cards are valid for 24-72 hours (1-3 days). Mobile cards are valid for 24-120 hours (1-5 days). Compare prices.
Is there any difference between the physical and mobile card?
Physical and mobile City Cards have the same prices and content. The only difference is that mobile cards are also available for 96- and 120-hours (4-5 days).
Are there any student/senior/family discounts?
No, there are only adult and children cards. You are conscidered an adult from the age of 17. All individuals need one card each.
What are the terms for purchasing children's cards and what's the age limit?
Children are defined as up to and including the age of 16 (i.e. under 17). The ages when children start paying a fee at attractions differ between attractions. Please see pages 6-7 in the City Card brochure for the different age limits. You can buy a maximum of four children's cards per adult card. City Cards for children are only available for families and not for school classes or youth groups. For information about school trips, please see
skolresan.goteborg.com.
Where can I buy the Gothenburg City Card?
Physical cards are sold at
goteborg.com, Gothenburg Tourist Information Centres and selected Pressbyrån kiosks, hotels, hostels and camping sites. If you buy Gothenburg City Card online you can choose to pick it up at the Gothenburg Tourist Information Centres or get it delivered to your home (subject to a fee). Mobile City Cards can only be bought online at
goteborg.com. Please note that you need a mobile with web browser and an Internet connection to activate the card. Please see
opening hours and locations for the Tourist Information Centres or a detailed list of
retailers for more information.
If I choose to pick up the card at a Tourist Information Centre, what do I need to bring?
Please print your order confirmation and bring it along. If you are unable to print the confirmation, please write down your order number and bring the paper.
If I choose home delivery, how long will it be before I receive the card?
Delivery time within Sweden is 1-3 working days from when you have placed the order. Delivery time outside Sweden is up to 10 working days. Your card is sent to the address you provided when you placed your order. There is a fee of 39 SEK for delivery by post.
If I choose a mobile card, when will I receive the card?
The mobile card is delivered to your mobile within 10 minutes after purchase. You need a mobile with web browser and an Internet connection to activate the card.
Can I buy Gothenburg City Card at the airports?
Yes, it's possible to buy the card at the Information Desk at both Landvetter and City Airport.
Activation and validity
How long is an activated card valid?
Your Gothenburg City Card is valid for the number of hours you selected at purchase. The hours are counted from when you activate the card. For example, if you start using your card at 12noon on a Friday and have chosen 48h, it's valid until 12noon on Sunday. It's not possible to split the hours and use them on different occasions, all hours are consecutive.
Is the card activated when I buy it or do I activate it myself?
You choose which day and time you want to activate your Gothenburg City Card. This means that the card is not activated when you buy it but when you decide to start use it.
How do I activate a physical card?
Use an ordinary ink pen to fill in the information on the back of the card. Fill in date (from day/month/year until day/month/year), time and signature. All the fields have to be filled in for the card to be valid.
How do I activate a mobile card?
You will receive a text message that contains a link. Click on the link to be directed to the page where you activate your card. Click on Activate City Card and the card will then be valid the number of hours you selected at the purchase.
Do I need to be connected to internet the whole time with a mobile card?
No, not if you choose to save the picture after you have activated the card. In that case you only need to be connected when activating the card.
How long is a non-activated card valid?
Starting from 2013, the expiry date is written on the back of the card. For example, a Gothenburg City Card purchased during 2013 will be valid until 31 December 2014. For information regarding cards purchased before 2012, please contact the Gothenburg Tourist Information Centre.
Can I return an unused card?
No, cards are non-refundable. A non-activated Gothenburg City Card can be used until the expiry date, which is stated on the back of the card.
What's the policy for lost or stolen cards?
Lost or stolen cards are not replaced.
Attractions
What are the opening hours for the different attractions?
Some attractions are only open during the summer/winter season, please see page 6-7 in the City Card brochure. Many attractions that are open all year round can also be closed one/a few days a week. During public holidays, special opening times may apply. Always check the opening hours for the different attractions to make sure what’s open during your stay in Gothenburg.
Can I visit an attraction more than once?
24-hour cards include one admission per tourist attraction and one admission to Liseberg Amusement Park. 48-120-hour cards include one admission per tourist attraction and two admissions to Liseberg Amusement Park.
Am I guaranteed a place at the various attractions?
All offers are subject to availability and can’t be pre-booked.
How does the Gothenburg City Card work at the attractions?
Your card is scanned/checked by the staff at every attraction.
What’s included for Liseberg Amusement Park?
The admission to Liseberg is included. Tickets for rides and attractions cost extra.
When is high/low season for Paddan?
During high season, 16 June-14 August, the free trip with Paddan is after 15.00 (3pm). During low season, the offer is valid all day. Note that only the round trip is included, not the Hop-on Hop-off version.
Transport and parking
How does the card work on public transport?
With the Gothenburg City Card you travel for free all hours of the day on Västtrafik’s buses, trams, trains, and boats within the following local areas: Gothenburg, Ale, Alingsås, Bollebygd, Härryda, Kungsbacka, Kungälv, Lerum, Lilla Edet, Mark, Mölndal, Orust, Partille, Stenungsund, Tjörn, and Öckerö.
When you travel on public transport you must be able to present your physical or mobile City Card when asked to do so by inspector or driver. Please note that on the physical City Card, the date, time and signature need to be stated on the back of the card for it to be valid. A mobile card needs to be activated to be valid.
Can I visit the archipelago (small islands) with the Gothenburg City Card?
Yes, with Västtrafik’s trams, buses and boats you can visit both the southern and northern archipelago.
How does it work with parking?
If you have chosen a physical card, you will receive your parking card along with your Gothenburg City Card. If you have chosen a mobile card, the parking card is picked up at the Tourist Information Centre.
You need to fill in the car registration number, date and time on the parking card. Place the card fully visible in the windshield. The parking card is valid the same time period as your Gothenburg City Card and the information in the fields, including the card's serial number, need to match your City Card.
Where can I park with the parking card?
Gothenburg City Card includes free parking at a selection of the city's municipal parking places, usually subject to a fee. The parking permit includes street parkings marked with the text TAXA on a colored stick and number 1-7, 22 or A. Please note that the allowed time might be limited. You can for example park at Taxa A for maximum 30 minutes on weekdays, including Saturdays, between 8:00-22:00. A detailed list of other included parking spaces and multistory car parks are found here.
How does the offer 2 for 1 at the airport coaches work?
The offer is only valid when you buy your tickets on board the airport coach with your credit/debit card and a valid Gothenburg City Card. You can buy either a single or a return ticket.
What should I do if I have further questions or problems?
Please contact Gothenburg Tourist Information Centre via phone +46 (0)31-368 42 00 or email turistinfo@goteborg.com. You can also visit the Gothenburg Tourist Information Centre at Kungsportsplatsen or in Nordstan.
What is a Mobile City Card?
Our Mobile City Card is a digital card which has the same contents as the physical card. The card is sent by text message (SMS) to your mobile phone. Please note that the Mobile City Card works in all phones that contain a web browser=internet.
How does it work?
After you have bought your City Card at goteborg.com/citycard, you will receive a text message sent to your mobile (See step 1). This happens within 10 minutes after you have completed your purchase. The text message contains a link which you click on to open the City Card, which is shown in the form of a QR-code in your mobile (see step 2). The QR-code is scanned at the first attraction you visit and is valid for the numer of hours you selected when you made your purchase. You will only need an internet connection to open the link in the text message and to download the QR-code. The best way to use the Mobile City Card is to save the QR-code as a picture. This way you don’t need to have an internet connection to use the QR-code later on in your visit. Please note that it is important to save the text message since the web link is needed in case of problems scanning the QR-code.
Activating your Mobile City Card
The card is activated when the QR-code is scanned at the first attraction you visit. The card is then valid for the amount of hours you selected when you made your purchase. When you travel on public transport you must be able to present your City Card when asked to do so by inspector or driver. Please note that your card does not need to be registered at an attraction prior to using it on public transport.
The parking card that is included as well as the shopping coupons can be collected from the Tourist Information Centres at Kungsportsplatsen or in Nordstan.
Step 1 och 2
