The conditions given below concern purchases of the Gothenburg City Card via goteborg.com/citycard.

The Gothenburg City Card is administrated by Göteborg & Co Träffpunkt AB, Mässans gata 8, 412 51 Göteborg, tel. +46 (0)31-368 40 00 (”Göteborg & Co”). For more information about the Gothenburg City Card, and for any updates and changes to these conditions, please visit goteborg.com/citycard.

The Gothenburg City Card
It is important that you fill in the time and date on the reverse side of the card before you begin using it. The card is activated in the card reader at the first attraction you visit and is then valid for the time period you chose at purchase. When using the card on public transport, you must present your City Card for inspection when requested to do so by the ticket inspector. Göteborg & Co are not responsible for any journeys made with an invalid ticket.

Parking Card
When you purchase a Gothenburg City Card or a Mobile City Card, a parking card is also included. This gives you free parking in Gothenburg’s public car parks. Further information about where you can park for free is available on our website under the heading ‘Travel’. The parking card can be collected from one of Gothenburg’s Tourist Information Centres (Kungsportsplatsen 2 or in Nordstan Shopping Centre). Remember to fill in the time and date on the parking card and place it in your front windscreen so that it is clearly visible. Göteborg & Co accept no responsibility for incorrect use of car parks and/or the parking card.

City Card for children
Children are defined as up to and including the age of 17 (i.e. under 18). City Cards for children can only be ordered and used together with an adult Gothenburg City Card. You can order a maximum of four child cards per adult card. City Cards for children are only available for families and not for schools and youth groups. Please note that most tourist attractions are free for children under five, except Universeum, which has free entry for children under three, and Liseberg Amusement Park, which has free entry for children under 110cm in height.

How do I buy a Gothenburg City Card?
A Gothenburg City Card can be ordered online at goteborg.com. When ordering a City Card online, the agreement concerning the purchase is binding once the order is placed. The order confirmation is sent out within 24 hours after your order has been placed to the mail address you provide. Please check that all information in the order confirmation is correct and contact us immediately if you notice any errors.

Price
All prices for the Gothenburg City Card can be found at goteborg.com and are given in Swedish crowns (SEK) including any VAT. There is a delivery charge for cards sent by post.

Payment
Payment of your Gothenburg City Card occurs when you place your order. Göteborg & Co only accept payment with VISA or MasterCard. There are no extra fees for paying by credit card.

Delivery of your Göteborg City Card
There is a fee for delivery of your Gothenburg City Card. Your card is sent to the address you gave when you placed your order. Delivery time within Sweden is three to five days after you have placed your order. Delivery time outside Sweden is around 10 days. We therefore recommend that you order your Gothenburg City Card well in advance of when you intend to begin using it. You can also choose to collect your Gothenburg City Card from one of Gothenburg’s Tourist Information Offices, in which case you pay no delivery fee. For addresses and opening times, see ‘Contact us’. To collect your Gothenburg City Card, please print out and bring with you your order confirmation.

Cancellations and refunds
According to Swedish law (Distans- och hemförsäljningslagen, 2005:59) you have the right to cancel your purchase within 14 days after receiving your Gothenburg City Card. To exercise your right to a cancellation and refund you must notify us within the 14-day period. You can contact us by email [info@goteborg.com] or by telephone [+46 (0)31-368 40 00]. Any returns are to be sent to Göteborg & Co at address [Göteborg & Co, Mässans gata 8, 412 51 Göteborg, Sweden]. Please write ‘City Card’ on the envelope. Cards must be complete and unused. Any costs for returning cards will not be refunded by Göteborg & Co. Refunds will be paid to the bank account details you provide. Refunds will occur within 30 days of receiving the cancelled cards and the return being approved by Göteborg & Co.

Personal information
When you purchase a Gothenburg City Card, you will be asked to provide some personal information, such as name, email address, postal address and telephone number. Your information is used by Göteborg & Co to administer your purchase of a Gothenburg City Card and will not be shared with any unauthorised party. According to Swedish law (Personuppgiftslagen, 1998:204), you have the right to see what information we have recorded about you. If such information is wrong, incomplete or irrelevant, you can request that the information is corrected or removed. In such cases, please contact Göteborg & Co. Your details may be used by Göteborg & Co to send you information in the future and as part of anonymous summary statistics.
By ordering your Gothenburg City Card online at goteborg.com/citycard you agree that Göteborg & Co can use your personal information in the way described above.

Contact
For questions about the Gothenburg City Card, please contact one of our re-sellers, or contact us: email [Info@goteborg.com], telephone [031-368 4000]. You can find a list of our re-sellers at goteborg.com under the ‘To Do’ heading. If you have any questions about how we handle your personal information, please contact us: email [Info@goteborg.com], telephone [031-368 4000].

How to get started with City Card:
Fill in the information on the reverse of the card:
• Please use an ordinary ink pen to write on the card.
• Write in the time period for which you want the card to be valid. All information must be completed to make the card valid. Sign your name on the card.
• From: DAY/MONTH/YEAR up to and including DAY/MONTH/YEAR
• Your Gothenburg City Card is invalid without the date, the time and your signature.

The card is activated in a scanner at the first attraction you visit and is valid for the number of hours you selected when you bought the card.

Free public transport
With the City Card you travel for free on Västtrafik’s buses, trams, trains, and boats within the following local areas: Alé, Alingsås, Bollebygd, Göteborg, Härryda, Kungsbacka, Kungälv, Lerum, Lilla Edet, Mark, Mölndal, Orust, Partille, Stenungsund, Tjörn, and Öckerö. The City Card is also valid for night-time public transport in the above areas. When you travel on public transport you must be able to present your City Card when asked to do by a ticket inspector. Please note that the reverse of the card must be filled in with the date, the time and your signature for the card to be valid. Also note that your card does not need to be registered at an attraction prior to using it on public transport.

2-for-1 on airport buses
If you are arriving at one of Gothenburg’s airports you can begin using your City Card straight away by travelling 2-for-1 on Flygbussarna airport buses into Gothenburg. Just show your City Card when you buy your tickets onboard the bus with a credit or debit card.

How to fill in your parking card
When you buy your City Card a parking card is also included. Complete the time and date on the parking card and place the card so that it is clearly visible in your car window when you have parked. The parking card is valid at many of the cities car parks. Click here to see which car parks you can use: www.p-bolaget.goteborg.se/citycard
• The car’s registration number
• From: YEAR/MONTH/DAY up to and including YEAR/MONTH/DAY.
• When using a parking card, you must be able to produce on request a City Card with the same serial number and validity period. The parking card is valid for the same period as the City Card.
• Fill in: the date, the time and the vehicle registration number. All information must be completed for the card to be valid.
• Free parking only concerns Gothenburg’s city car parks. (Göteborgs Stadsparkering). Visit www.p-bolaget.goteborg.se/citycard
• You can only park in certain car parks and not in private car parks, SJ’s (railway station) long-term car parking, or in any car parks where you pay at a counter or checkout.
• You can only park in car parks or parking spaces which either have a sign saying “Taxa”
and a number between 1 and 7, or a sign saying ”P-bolaget, tfn 031-774 37 00”. • ”Taxa A” gives you a maximum of 30 minutes’ parking (weekdays 08-22). At some parking spaces, for example residential parking (”boendeparkering”) the times are limited. Check for any additional signs or road markings in or around the parking space.
Göteborg & Co accepts no responsibility for erroneous parking.